Sustainability & Climate Client Service Specialist

MSCI Inc is hiring a Sustainability & Climate Client Service Specialist in Monterrey, Mexico. This role involves providing support for clients on MSCI's Sustainability & Climate products, maintaining client relationships, and delivering education and training. Candidates should have a relevant degree, strong communication skills, and at least 5 years of experience in financial services. The position may require occasional travel for client presentations.
Job Reference:

2025-2969

Location:

Monterrey

Category:

Sales and Relationship Management

Solution:

Sustainable Investing

Sustainability & Climate Client Service Specialist

Your Team Responsibilities

We are currently seeking an experienced Sustainability & Climate Client Service Specialist to join our Client Coverage organization in Monterrey. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI’s Sustainability & Climate products. The Sustainability & Climate CS Specialist will strive to become a product and client type expert within the Sustainability & Climate Client Service group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts. Client contact is primarily via telephone and email, but occasional traveling may be required for on-site presentations or training.

Your Key Responsibilities
• Key contributor to growth by achieving high client retention rates and increasing productivity
• Understand Sustainability & Climate clients’ investment process, needs and use cases to provide premium service to assigned accounts.
• Develop an in-depth knowledge of the Sustainability & Climate data processing within each team of the covered clients
• Gather information on how competitors’ data flows within the various teams of assigned clients
• Communicate client data management process and use case within the organization
• Contribute to the account management function by ensuring relevant Sustainability & Climate product and Research information is shared with clients
• Responsible for delivering client education and product training
• Answer detailed client inquiries about MSCI Sustainability & Climate products and methodology
• Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client – hence contributing directly to up-selling and cross-selling opportunities
• Provide thought-leadership by sharing best practices within the client community, and leading workshops and seminars
• Create novel analysis that highlights the benefits of our products to current users to encourage deeper use.
• Work closely with account managers and sales support teams during product implementation and on boarding of new Sustainability & Climate clients.

Your skills and experience that will help you excel
• Undergraduate degree in finance, economics, statistics, mathematics, industrial engineers, chemical engineers, or sustainability field.
• Excellent English communication skills (verbal and written).
• CFA, MBA, or equivalent degrees is a plus.
• Minimum of 5+ years’ of relevant work experience in Financial Services.
• Deep understanding of international financial institutions and global financial markets.
• Strong analytic, quantitative, and problem-solving skills.
• A self-starter and highly motivated, ability to work individually and within a team.
• Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
• Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
• Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location.
• Ability to develop value-added contributions to both internal and external clients.
• Strong commercial orientation and business vision.
• Client exposure experience is desired. Excellent interpersonal skills.
• Track record of challenging self and others to anticipate future SUSTAINABILITY & CLIMATE trends and creatively capitalize on opportunities.

About MSCI

What we offer you
• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com

Sales and Relationship Management

Build and maintain trusted client relationships with the world's leading providers and seekers of capital.

Sustainable Investing

Shape the future of Sustainable Investing

Are you curiously minded and passionate about creating value that really matters?

MSCI is dedicated to providing sustainability and climate data and tools to support investment decision making, and today we are proud to work with around 3,000 clients worldwide.

Benefits

MSCI is committed to providing a competitive benefit package to you and, where applicable, your family.

Healthcare benefits, including:
• Medical Insurance
• Life Insurance
• Dental healthplan
• Vision healthplan

Grocery Coupons/Meal Vouchers

Short-Term Saving Fund (Fondo de Ahorro)

Savings Bank (Caja de Ahorro)

Pension Plan for Retirement

Leaves of Absence, including vacation, parental, sickness and funeral/bereavement leave

Development opportunities

Guided by your manager, our learning and development opportunities empower you to perform at your best, make an impact and shape your career.

Career paths are multidirectional and we believe new and challenging experiences drive personal growth and innovation. With access to LinkedIn Learning Pro and our bespoke Learning@MSCI platform, you can easily customize and tailor your learning journey to accelerate your career.

Monterrey

Equus Torre Norte

Av. Ricardo Margain #444, Piso 8

Colonia Valle del Campestre

San Pedro Garza García, NL

C.P. 66268 Monterrey

Mexico

Our Monterrey office is next to the Arboleda District, close to the city center, with an amazing view of the Chipinque and Cerro de la Silla mountains. Almost all our functions are represented here, with the Sales and Relationship Management, Technology and Data Operations teams having the largest presence. Our local Employee-Led Committees hold regular social activities for everyone, and you’ll also benefit from a variety of collaboration spaces, wellness rooms, a cafeteria and free parking.

Recruitment process
• Apply online

First, click Apply and upload a CV that shows us the skills and passion you could bring to this role, as well as your contact details so we can reach out to you.
• Talk to our recruiter

If you look like a good match, our recruiters will arrange a chat where we’ll ask about your motivations, experience, and background, and where you can ask us anything you want to know about working at MSCI.
• Interview with our team

If you like what you hear, and we think you have what we need, then it’s time to interview with your future team, either virtually or in the office. These interviews will give you a clear insight into the team and the day-to-day responsibilities of the role. Read our interview top tips.
• Make your decision

If you’re successful, we’ll make you an offer and give you any further information you need to help you make your decision. If the answer is yes, it’s time for some background checks, and then we’ll welcome you on board. Learn more about our onboarding experience.